§ Trust
We never see your backups. Here is what we do see.
Xtic runs on your infrastructure. This page lists what INTELLIENS INFOCOM LLP holds, where, and the documents that govern it.
Who holds what
| Data | Where it lives | Who is responsible |
|---|---|---|
| Your backups and everything in them | Your Xtic server and your storage | You — INTELLIENS never receives backup data |
| Encryption keys | Your Xtic server and your recovery kit | You |
| Licence and usage counts from check-ins | The Xtic Hub (my.xtic.in) | INTELLIENS — counts only, which you can switch off |
| Accounts, billing details, invoices, support tickets | The Xtic Hub | INTELLIENS |
| Website visits | No tracking cookies; Cloudflare Web Analytics only | INTELLIENS |
For personal data inside your backups you are the data fiduciary (controller); Xtic is software you run, and we have no access to it. INTELLIENS is the data fiduciary for website, Hub, licence and support data.
Privacy and the DPDP Act
Privacy
The privacy policy lists what we collect, why, how long we keep it and your rights. Marketing e-mail needs your consent, and every message has a one-click unsubscribe.
Grievance officer: privacy@xtic.in.
Security
The security model covers agentless access, the least-privilege helper, encryption and the audit trail. Report a vulnerability to security@xtic.in — seesecurity.txt.
Legal documents
- Terms of useThe terms for using the xtic.in website and the my.xtic.in customer portal.Draft
- Privacy policyWhat personal data INTELLIENS INFOCOM LLP collects through xtic.in and my.xtic.in, why, how long it is kept and your rights.Draft
- Refund and cancellation policyThe 30-day money-back guarantee, how to cancel a subscription and how long refunds take.Draft
- Delivery policyHow Xtic licences, invoices and software are delivered — digitally, immediately after payment.Draft
- End User Licence AgreementThe licence under which you install and use the Xtic software on your own infrastructure.Draft
- Subscription and Support TermsHow paid Xtic subscriptions work — editions, terms, renewals, price changes, taxes, payment, support and suspension.Draft
- Service levelsSupport channels and first-response targets for each Xtic edition, and the availability target of the customer portal.Draft
- Cookie noticeThe website sets no cookies; the customer portal uses only the cookies it needs to sign you in and protect forms.Draft
- Acceptable use policyWhat you may not do with the Xtic customer portal, licensing service and community spaces.Draft
- Data processing addendumHow INTELLIENS INFOCOM LLP processes the business-contact data in the customer portal on your behalf — and the backup data it never processes.Draft
- Sub-processorsThe companies INTELLIENS INFOCOM LLP uses to run the website, the customer portal, payments and e-mail.Draft
- Trade mark guidelinesHow partners, press and the community may use the Xtic name and logo.Draft
Documents marked draft are being finalised with our lawyers; the final text replaces them verbatim.