Draft — under legal review
This is a working draft published ahead of launch. It will be replaced by the final text approved by our lawyer before any sale is made.
This policy applies to every paid Xtic licence and subscription bought from INTELLIENS INFOCOM LLP (“we”, “us”) on xtic.in or my.xtic.in. The Free edition costs nothing and needs no refund.
30-day money-back guarantee
- You can ask for a full refund of any payment within 30 days of the payment date if you are not satisfied, for any reason. The guarantee applies once per organisation.
- Ask from the billing page in your account at my.xtic.in, or write to support@xtic.in from the e-mail address on the account with the invoice number.
- When the refund is approved, the licence it paid for is revoked. Your Xtic installation falls back to the Free edition limits; restores and downloads of existing backups always keep working.
After 30 days
Payments made more than 30 days ago are not refundable, except where the law requires otherwise.
Cancelling a subscription
- You can cancel at any time from the billing page of your account.
- Cancelling stops the next renewal. The licence keeps working until the end of the term you have paid for; we do not charge you again.
- Cancelling within 30 days of a payment does not refund it by itself — ask for the money-back refund as described above.
How long refunds take
- An approved refund is sent back to the original payment method through our payment provider. It normally reaches your account within 5–7 working days of approval, depending on your bank.
- For payments in India we issue a GST credit note for the refunded amount, which you can download from your account.
Contact
Refund questions: support@xtic.in. Our registered office and other contact details are on the contact page.